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I recently purchased a d-link dbt 120 (revision C1) USB bluetooth adapter so I can connect my bluetooth headset to my computer (was using it for vent last night).
It works flawlessly, with a little craziness with the setup because of the way Windows handles bluetooth, and some slight nuances with syncing up.
The issue I had was that the software that comes with it is an "evaluation" version of the bluetooth stack that replaces the Windows one (courtsey of Toshiba).
I called d-link, talked to a technician over the phone, who had to check her resources about this product and she said that the software on their website would fix it. Happy, I hung up the phone, uninstalled the software, downloaded, installed the software (dated June 19th 2006) from their website, rebooted, and ... it's the same software, and still an evaluation version.
I called back. The next technician I spoke with had to check his resources, and put me on hold. Nintyish seconds later, my call was terminated with no word from the person looking up information.
I called back. The *next* technician I talk to now (after checking his resources... notice a theme?) first suggests that I wait until it expires and then call back. That is unacceptable, and I let him know in no uncertain terms (while remaining polite) that such is the case, so then he suggests that I return this particular product to the store, and go purchase a different revision number. My jaw hit the floor at the implications, and dumbfounded I let the call end there without escalating (this *really* can't be the answer, right? They're selling a product that stops working after 29 days?).
So I gathered my senses and called back. I get a supervisor on the phone (I feel bad for the regular tech who took this call, as they did nothing wrong). Yes, this product has an issue with the software. It is currently evaluation software. Their engineers are "working on it" but don't have any clue when they will have a resolution. If I were to exchange it with them, they would send me back a different revision number with different software and it, of course, would work, because it is using different software (though I question if it would work for only 29 days). GG.
So, D-Link is comfortable shipping out software with evaluation versions that have been released for over a year now, and one would assume that they've been dealing with this same issue for the whole year, and haven't any better resolution than to work around the issue by replacing it with a similar, but different product.
So, D-Link is now on my do-not-buy list, and I'd encourage you to do the same.
Between not knowing their own products, not having a resolution except to exchange for a different product, and being lied to by their support, I cannot confidantly recommend them to anyone for any product, in the off chance it might fail, and they have to go through something similar, if not worse (working in customer support has taught me a few things about how to deal with call centers, though evidently not enough).
On the plus side, the telephone technical support was 24/7, and was free and an 800 number, though everyone I spoke to had a particular accent.
It works flawlessly, with a little craziness with the setup because of the way Windows handles bluetooth, and some slight nuances with syncing up.
The issue I had was that the software that comes with it is an "evaluation" version of the bluetooth stack that replaces the Windows one (courtsey of Toshiba).
I called d-link, talked to a technician over the phone, who had to check her resources about this product and she said that the software on their website would fix it. Happy, I hung up the phone, uninstalled the software, downloaded, installed the software (dated June 19th 2006) from their website, rebooted, and ... it's the same software, and still an evaluation version.
I called back. The next technician I spoke with had to check his resources, and put me on hold. Nintyish seconds later, my call was terminated with no word from the person looking up information.
I called back. The *next* technician I talk to now (after checking his resources... notice a theme?) first suggests that I wait until it expires and then call back. That is unacceptable, and I let him know in no uncertain terms (while remaining polite) that such is the case, so then he suggests that I return this particular product to the store, and go purchase a different revision number. My jaw hit the floor at the implications, and dumbfounded I let the call end there without escalating (this *really* can't be the answer, right? They're selling a product that stops working after 29 days?).
So I gathered my senses and called back. I get a supervisor on the phone (I feel bad for the regular tech who took this call, as they did nothing wrong). Yes, this product has an issue with the software. It is currently evaluation software. Their engineers are "working on it" but don't have any clue when they will have a resolution. If I were to exchange it with them, they would send me back a different revision number with different software and it, of course, would work, because it is using different software (though I question if it would work for only 29 days). GG.
So, D-Link is comfortable shipping out software with evaluation versions that have been released for over a year now, and one would assume that they've been dealing with this same issue for the whole year, and haven't any better resolution than to work around the issue by replacing it with a similar, but different product.
So, D-Link is now on my do-not-buy list, and I'd encourage you to do the same.
Between not knowing their own products, not having a resolution except to exchange for a different product, and being lied to by their support, I cannot confidantly recommend them to anyone for any product, in the off chance it might fail, and they have to go through something similar, if not worse (working in customer support has taught me a few things about how to deal with call centers, though evidently not enough).
On the plus side, the telephone technical support was 24/7, and was free and an 800 number, though everyone I spoke to had a particular accent.
bluetooth and usb never really mixed in my book in general. unless it's built into the computer, it's likely to be a pain in the arse.
I don't know about the more recent offerings, but d-link still makes one of the best routers ever in their DGL-4300. one of the best QoS to route gaming packets when you're gaming, and a good cpu to handle several thousand connections for your bt's.
I don't know about the more recent offerings, but d-link still makes one of the best routers ever in their DGL-4300. one of the best QoS to route gaming packets when you're gaming, and a good cpu to handle several thousand connections for your bt's.
most of those router companies use the same tech support service in india which is usually clueless, and a lot of their devices share the same hardware as well. The difference is going to be software/firmware support and linksys is usually the best in that department (though usually the most expensive too).
Just pray it doesn't break.
wizll wrote:
but d-link still makes one of the best routers ever in their DGL-4300. one of the best QoS to route gaming packets when you're gaming, and a good cpu to handle several thousand connections for your bt's.
Before this, I've never had issues with d-link, but this has turned me off from them now.
i've had it since it was released, which was probably 3-4 years now.
Lex wrote:Just pray it doesn't break.
wizll wrote:
but d-link still makes one of the best routers ever in their DGL-4300. one of the best QoS to route gaming packets when you're gaming, and a good cpu to handle several thousand connections for your bt's.
Before this, I've never had issues with d-link, but this has turned me off from them now.
I was still using push to talk.
Rhox wrote:
btw, is the bluetooth headset still use a push to talk you set up w/ your vent? does the bluetooth headset get any ingame sounds or just the sounds in vent?
The bluetooth can get in game sounds, but to save battery life, I decided just to make it a wireless mic.
Windows treats it as a seperate audio device, and therefore, so does every other application. Make that application use that audio device and it should work flawlessly.
Should.
i use the linksys wrt54g many others use and i have to reset the bitch every few days due to too many residual bt connections being stored in memory which crashes the router. even tho there are multiple third-party firmware options that remedy this issue, it still bothers me that linksys doesn't bother fixing this pretty simply thing in the firmware. btw i limit by bt connects to 369 globally.
I actually picked up a belkin bluetooth adapter and played around with it yesterday. It has a "battery saving feature" which I like. It does delay sound sent to the headset, but when in ventrilo, it seems to be smart enough to keep the mic portion turned on.
Rhox wrote:hmm that should work great w/ my jawbone.. it filters out alot of the outside noise.. not like other ppls mics...
Lex wrote:I was still using push to talk.
Rhox wrote:
btw, is the bluetooth headset still use a push to talk you set up w/ your vent? does the bluetooth headset get any ingame sounds or just the sounds in vent?
The bluetooth can get in game sounds, but to save battery life, I decided just to make it a wireless mic.
Windows treats it as a seperate audio device, and therefore, so does every other application. Make that application use that audio device and it should work flawlessly.
Should.
I'll post the model number when I get home.
